World Class Customer Service

Attitudes for Service

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. First in a seven-part series.

What You’ll Learn:

  • Understand and apply a costumer focused approach to service.

  • Communication value from  costumer point of view.

  • Resolve complaints from practical and emotional perspectives.

  • Create additional buying opportunities that add value to the customer. 

  • Manage expectations and fallow through to exceed expectations. 

Why you want to learn it:

Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

 

How it will help you:

Dale Carnegie Training brings organizations the right tools to cultivate valued and lasting customers. These include practices to help employees become good interpreters of what customers want today and expect tomorrow. We present the most effective tactics for overcoming customer dissatisfaction and client defection. We even offer strategies that employees can use to negotiate big wins for both their organizations and their customers.

Attitudes for Service

This module makes you keenly aware of how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction. 
 
Completion of this module will empower participants to:

  • Set goals for improvement by assessing current Customer Service Attitudes

  • Build customer relationships by incorporating the Four Drivers of Customer Service 

  • Maintain consistently positive attitude by applying Attitude Control Principles

  • Use conversational language to keep the interactions casual and relaxed

 

Date & Time

Fri, June 5, 2020

8:00 AM - 12:00 PM

Duration: half day

Registration

$299 pp

Language

Spanish

Location

CIAPR Room

Ing. Harry Villegas Diaz

San Juan, PR

 

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ⓒ 2019 Dale Carnegie

Dale Carnegie Puerto Rico

(787) 244-4862