Completion of this module will empower participants to:

  • Set goals for improvement by assessing current Customer Service Attitudes
  • Build customer relationships by incorporating the Four Drivers of Customer Service
  • Maintain consistently positive attitude by applying Attitude Control Principles
  • Use conversational language to keep the interactions casual and relaxed

World Class Customer Service: Attitudes for Service

  • Date & Time

    Fri, June 5, 2020

    8:00 am - 12:00 pm

    Duration: half day

  • CIAPR San Juan

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Dale Carnegie Puerto Rico

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